About Me

Hi I’m Will, a IT Service Desk Team Lead with over 5 years of experience, currently working in Boston at a Software Company.

I create content about productivity and project management.

Biography

Will Ma is a dynamic professional at the intersection of business, technology, and information systems, redefining the modern approach to innovation and leadership.

With a unique blend of technical expertise and a knack for marketing and sales, Will is on a mission to bridge the gap between creative vision and functional execution.

A proud Boston resident, Will earned his Bachelor of Science in Computer Information Systems with a minor in Business Management from Wentworth Institute of Technology.

He recently expanded his expertise by completing a Master’s in Project Management at Northeastern University in December 2022. Through his education and professional journey, Will continues cultivating a career that integrates his passion for technology with strategic business acumen.

With most recent experience working at SmartBear Software as a Service Desk Team Lead, providing technical help to business users of the organization.